Frequently Asked Questions

Categories

Returns/Exchanges

What is the Return/Exchange Policy for Little Giraffe™ products purchased at www.littlegiraffe.com?

At Little Giraffe™, we stand behind the quality of our products and want you to be happy with your purchase. If you are dissatisfied with a purchase from www.littlegiraffe.com, you may return it for a full refund or exchange within 30 days of receipt of purchase. All returns must be unused, unwashed, in the original packaging, from a smoke-free environment, and have all applicable tags still attached. Contact customerservice@littlegiraffe.com_ for details. Please have your Order ID# ready.

If you purchased your Little Giraffe™ product from one of our retail distributors, other website, or third party, please contact the company you purchased from directly to process a return or exchange. Also, if one of our products has been personalized, monogrammed, or altered in any way, we cannot accept it for refund or exchange.

Please note, if your purchase was made with a credit or debit card, including a gift purchase, any refund will be credited back to that account. If you have any questions regarding our return policy, or whether your purchase may be returned, please call us at 888-544-7568 during our regular business hours: Monday through Friday, 8:30 a.m. to 4:30 p.m. PST. You may also contact us through email at customerservice@littlegiraffe.com. Please allow 48 hours for a response.

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I'm not happy with the item I purchased at www.littlegiraffe.com. How do I return it for a refund?

Contact us directly at 888-LGISLOVE(544-7568) or email us at customerservice@littlegiraffe.com. Please have your Order ID ready to provide to the representative.

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I received an item that I didn't order or is damaged. How do I return it for a refund or an exchange?

At Little Giraffe™, we take great pride in the quality craftsmanship we put into each and every item we create. We apologize for the issue that has occurred with your item and greatly appreciate your feedback. To assist you with your problem, please click here to complete our Return / Exchange request and someone will respond to you within 5 business days.

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How do I check the status of my order?

The easiest way to check the status of an order is to click the link for "ORDER REFERENCE" in your Order Confirmation email. The subject line of this email would be "Your order has been received". Once submitted, you will find all the information you need.

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How do I track the shipping of my order?

Once your order ships, you will receive an email with a subject line of "Your order has been shipped". You will find your tracking number with a link to UPS.com. Once submitted, you will find all the information you need.

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I received a Little Giraffe™ product as a gift but I don't know where it was purchased. I have a problem with the item and would like to return or exchange it. What should I do?

At Little Giraffe™, we take great pride in the quality craftsmanship we put into each and every item we create. We apologize for the issue that has occurred with your item and greatly appreciate your feedback. To assist you with your problem, please send a photo and any pertinent information regarding how it's been washed to returns@littlegiraffe.com and our Returns Department will be more than happy to assist you.

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I am searching for a Little Giraffe™ product that I don't see on www.littlegiraffe.com. If the item I'm looking for is still available, how can I find it?

To assist you with your search, please send a photo and/or a detailed description of the item you are looking for to info@littlegiraffe.com.

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If I'm dissatisfied with a product that I didn't purchase from www.littlegiraffe.com, how can I return or exchange it?

At Little Giraffe™, we take great pride in the quality craftsmanship we put into each and every item we create. We apologize for the issue that has occurred with your item and greatly appreciate your feedback. Your return or exchange will be subject to the discretion of the Retailer from which you purchased.

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Gifts

Can I have my order gift wrapped?

Every purchase you make at www.littlegiraffe.com arrives Gift Ready, wrapped in luxurious silver organza, and finished with a silver satin ribbon. Little Giraffe® hand-assembles every purchase with our exclusive Gift Ready presentation, at no extra charge. So, whether you are buying something special as a gift, or even for yourself or your little one, it will arrive in style. Sure, we could send your order wrapped in basic tissue, but at Little Giraffe®, we like to elevate the ordinary to the extraordinary.

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How do I include a gift message with my order?

If the name of the Purchaser differs from the Recipient, a customized gift message will be included with your order:

"Dear (Recipient's name),
We hope you enjoy your gift from (Purchaser's name).
Little Giraffe® is Love™."

Want something more personal? Reply to your confirmation email with the exact message you'd like to use and we'll be sure to include it with your order. We also take care not to include any pricing information with your gift.

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A Gift of LOVE :: e-GiftCard

What is A Gift of LOVE™ eGift Card?

It's the perfect gift for everyone on your list (as well as the simplest). It's a quick and easy way to send a gift. You choose the amount and we send it to you via email- this is a virtual eGift Card. You get to email it to your friend of choice, and they choose how to spend it online.

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I submitted my order but have not received my eGift Card code!

A Gift of LOVE™ eGift Card codes are sent via email about 24-48 hours after purchase.

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How can I see a list of all of the Gift Card codes that have been purchased under my customer account?

Under ACCOUNTS, navigate to GIFT CARDS. Please be sure to save all email confirmations received and for further assistance, please feel free to contact a member of our Customer Service Team at customerservice@littlegiraffe.com

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I am trying to purchase A Gift of LOVE™ eGift Card and other items as well, but my coupon code cannot be applied to the eGift Card.

Coupon codes are not applicable towards the purchase of A Gift of LOVE™ eGift Card. The coupon code that you are using will discount all other items in your cart.

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How can I redeem my eGift card?

A Gift of LOVE™ eGift Cards can be used at littlegiraffe.com, or on phone orders. So shop around, select the item you're interested in and use your eGift Card to pay for it. It's so easy. When purchasing online, the eGift Card code can be entered during checkout, in the GIFT CARD CODE field.

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My friend sent A Gift of LOVE™ eGift Card to me... how do I use it?

In order to use A Gift of LOVE™ eGift Card code, you may either enter the code in the GIFT CARD CODE field at checkout or register it first on www.littlegiraffe.com by: 1. Logging into your account HERE. 2. Click on ACCOUNT at the top of the page. 3. Click on GIFT CARDS on the left side of the page, under ACCOUNT INFORMATION. 4. Select the REGISTER GIFT CARD button; on the next page, enter the gift card code.

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Can I apply half of my eGift Card on a purchase, and save the rest for later?

Any balance on A Gift of LOVE™ eGift Card will be auto-applied to your order. If there is a remaining balance on the eGift Card (because your order total was less than the balance on your eGift Card), you may save it for another day!

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What amounts are available for purchase?

A Gift of LOVE™ eGift Cards are currently available in 3 amounts: $50.00 $100.00 $200.00

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Where can A Gift of LOVE™ eGift Card be used?

A Gift of LOVE™ eGift Cards can be used exclusively at www.littlegiraffe.com

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Can I add more money to my eGift Card?

Additional money cannot be added to A Gift of LOVE™ eGift card.

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I would like to return an order and I used my eGift Card in that order; will my gift card again have a balance?

Once A Gift of LOVE™ eGift Card has been used, it is no longer active. While the original balance cannot be put back onto your eGift Card, we are happy to offer a credit to your customer account. Simply call Little Giraffe in order to apply this credit on any future orders. Our Customer Service team is more than happy to assist you: 888-LGisLOVE (544-7568) Monday through Friday, 8:30am – 4:30pm PST.

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Are there shipping charges on A Gift of LOVE™ eGift Cards?

There are no shipping costs when purchasing A Gift of LOVE™ eGift Cards. eGift Cards are sent via email and are eco-friendly! If there are other products in your order, then shipping fees will apply if your order does not qualify for free shipping. The cost of an eGift Card does not apply towards the free shipping offer for orders over $100.

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Do you offer Corporate eGift Cards?

At this time, corporate eGift Cards are unavailable.

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Can I check my eGift Card balance?

If you are the purchaser, you may check the balance by: 1. Logging into your account HERE. 2. Click on ACCOUNT at the top of the page. 3. Click on GIFT CARDS on the left side of the page, under ACCOUNT INFORMATION. 4. Enter the eGift Card number.

If you have been given the eGift Card as a gift, you may check the balance by: 1. Logging into your account HERE. 2. Click on my account at the top of the page. 3. Click on GIFT CARDS on the left side of the page, under ACCOUNT INFORMATION. 4. Select the REGISTER GIFT CARD button; on the next page, enter the gift card code.

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What are the Terms & Conditions for A Gift of LOVE™ eGift Card?

Coupons and discounts cannot be applied to A Gift of LOVE™ eGift Card purchases. If other merchandise is included in your order, the coupon will only apply only to those items. Sales tax will not be applied to A Gift of LOVE™ eGift Card purchases. If other merchandise is included in your order and you are shipping within California, tax will apply only to those items. Little Giraffe™ will not be responsible for lost or stolen eGift Cards. A Gift of LOVE™ eGift Cards are non-refundable and cannot be transferred, returned, exchanged or resold and cannot be redeemed for cash. Redeemable only online at littlegiraffe.com.

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