Frequently Asked Questions
- What is the Return/Exchange Policy for Little Giraffe® products purchased at www.littlegiraffe.com?
- Can I have my order gift wrapped?
- How do I include a gift message with my order?
- I'm not happy with the item I purchased at www.littlegiraffe.com. How do I return it for a refund?
- I received an item that I didn't order or is damaged. How do I return it for a refund or an exchange?
- How do I check the status of my order?
- How do I track the shipping of my order?
- I received a Little Giraffe® product as a gift but I don't know where it was purchased. I have a problem with the item and would like to return or exchange it. What should I do?
- I am searching for a Little Giraffe® product that I don't see on www.littlegiraffe.com. If the item I'm looking for is still available, how can I find it?
- If I'm dissatisfied with a product that I didn't purchase from www.littlegiraffe.com, how can I return or exchange it?
What is the Return/Exchange Policy for Little Giraffe® products purchased at www.littlegiraffe.com? top
At Little Giraffe®, we stand behind the quality of our products and want you to be happy with your purchase. If you are dissatisfied with a purchase from www.littlegiraffe.com, you may return it for a full refund or exchange within 30 days of receipt of purchase. All returns must be unused, unwashed, in the original packaging, from a smoke-free environment, and have all applicable tags still attached. Contact _[email@example.com](mailto:firstname.lastname@example.org)_ for details. Please have your Order ID# ready.
If you purchased your Little Giraffe product from one of our retail distributors, other website, or third party, please contact the company you purchased from directly to process a return or exchange. Also, if one of our products has been personalized, monogrammed, or altered in any way, we cannot accept it for refund or exchange.
Please note, if your purchase was made with a credit or debit card, including a gift purchase, any refund will be credited back to that account. If you have any questions regarding our return policy, or whether your purchase may be returned, please call us at 888-544-7568 during our regular business hours: Monday through Friday, 8:30 a.m. to 4:30 p.m. PST. You may also contact us through email at _[email@example.com](mailto:firstname.lastname@example.org)_. Please allow 48 hours for a response.
Can I have my order gift wrapped? topEvery purchase you make at www.littlegiraffe.com arrives Gift Ready, wrapped in luxurious silver organza, and finished with a silver satin ribbon. Little Giraffe® hand-assembles every purchase with our exclusive Gift Ready presentation, at no extra charge. So, whether you are buying something special as a gift, or even for yourself or your little one, it will arrive in style. Sure, we could send your order wrapped in basic tissue, but at Little Giraffe®, we like to elevate the ordinary to the extraordinary.
How do I include a gift message with my order? top
If the name of the Purchaser differs from the Recipient, a customized gift message will be included with your order:
"Dear (Recipient's name),
We hope you enjoy your gift from (Purchaser's name).
Little Giraffe® is Love™."